Frequently Asked Questions
Registering for online access is simple and fast. You will need the following information to register:
- Your Robinson Way reference number - this can be found on recent correspondence we have sent to you
- Your postcode and date of birth we hold on record for your account
Once we have verified your account we will ask you to set up your security credentials:
- Your email address - so we can send you a link to activate your account and to send you information in the future
- Create a password – this needs to be a minimum of 8 characters using upper and lower case
- Memorable questions – so you can reset your password in the future
We will then send you an email with a link. The link will take you to an activation page. Once you have activated your account you will be able to login using the security information you provided
Don't worry! Robinson Way can help you work out an affordable repayment plan that will suit your individual circumstances.
If you have registered for an online account you can use our income and expenditure calculator to work out how much you can afford to pay. You will also have the facility to set up a plan online.
If you would prefer to speak to an advisor you can call us on 0800 121 6902, or schedule a call back at a time convenient to you.
Robinson Way has a range of payment methods available including direct debit, standing order, debit and credit card, continuous payment authority and allpay.
If you have registered for an online account you can log in and set up a payment plan. You will be asked to select a payment method as you go through the payment plan set up process.
Robinson Way is open Monday to Friday 8am to 8.30pm and Saturdays 9am to 4pm. You can see the different ways you can contact us here.
The best thing you can do is contact us. Have a think about the reasons why you feel you don't owe anything. If you think you've paid it, when did you pay it and who to? Once you have all the information you need call our Freephone number 0800 121 6902 and we will help you with your query. Alternatively you can schedule a call back at a time convenient to you.
Simply call our Freephone telephone number 0800 121 6902 and we will be happy to help you. Alternatively you can schedule a call back at a time convenient to you below. When you speak to us please tell us who your appointed representative is and we will place your account on hold to allow them time to contact us.
Then all you have to do is pass our letter on to your appointed representative and between us, we will do the rest.
Defaulted accounts may be recorded on your credit file and may affect your ability to obtain credit in the future. If you have any queries regarding your credit file you should contact the credit reference agencies directly. Their contact details are on our useful information page.
It is the creditor’s responsibility to update your account as settled once your account has been paid in full. However it is important to note that if you have paid your account by way of a reduced settlement your credit file will be updated as 'partially settled' and NOT as settled or satisfied.
Your reference number can be found on recent correspondence we have sent to you. If you cannot find your reference number you can call us on 0800 121 6902 and once we’ve verified that you are the account holder with some quick questions we’ll tell you your reference number.