Making a complaint is a simple process:
If you would like to raise a complaint issue with us, you can contact the Complaints Team via any of the ways below.
We will try to resolve your concerns fully, however if you feel they have not been addressed
you may be entitled to approach one of the following organisations. This must be done within
6 months of receiving our final response.
The Financial Ombudsman Service ("FOS"). If applicable, we will enclose a FOS leaflet with our
final response to you.
The Information Commissioner will deal with complaints regarding the protection of your data.
The Credit Services Association ("CSA") will deal with complaints in relation to the CSA Code
of Practice for Debt Collection Agencies.
The above schemes act independently as a resolution service for customers with unresolved
Robinson Way Limited is an appointed representative of Hoist Finance UK Limited. Our
complaints data is available here.